NORTHWICH VAN CENTRE LTD
TERMS & CONDITIONS OF BUSINESS - VEHICLE SALES, WARRANTY, REPAIRS & RETURNS
Effective from: 03 March 2026
These Terms apply to vehicles supplied by Northwich Van Centre Ltd ("NVC") and should be read with the sales invoice/order form and any written vehicle disclosures. Nothing in
these Terms excludes or restricts any statutory right or liability which cannot lawfully be excluded.
1. USED VEHICLE CONDITION
All vehicles are used unless expressly stated otherwise. Age, mileage, price, previous use and
normal wear and tear must be taken into account. Customers are encouraged to inspect and
test-drive the vehicle before purchase and may arrange an independent pre-purchase
inspection at their own cost.
2. ONE-MONTH MECHANICAL WARRANTY
Unless stated otherwise in writing, NVC provides a 1-month mechanical warranty from
delivery/collection. The warranty is additional to any statutory rights that apply. It does not cover
routine servicing, maintenance, consumables, normal wear and tear or deterioration reasonably
attributable to age, mileage or use.
3. REPORTING FAULTS
Warranty faults must be reported to NVC as soon as reasonably practicable and, wherever
possible, within 24 hours of becoming apparent, by telephone or email. The registration, current
mileage and fault details should be provided. Where continued driving may cause further
damage, the vehicle must not be used until NVC has been contacted.
4. UNAUTHORISED REPAIRS
NVC must be given the opportunity to inspect and, where applicable, repair the vehicle. No
third-party repair, diagnostic work or replacement parts for which reimbursement is sought
under the NVC warranty may be authorised without NVC's prior written approval. Unauthorised
costs will not normally be covered by the NVC warranty.
5. WARRANTY REPAIRS
Where reasonably practicable, warranty repairs must be returned to NVC or a repairer
nominated by NVC. Repairs may be carried out by an independent third-party garage.
Qualifying repair work arranged by NVC will normally carry a 3-month repair warranty, subject
to the repair and any applicable parts/manufacturer warranty.
6. BUSINESS-TO-BUSINESS SALES
Where a vehicle is purchased wholly or mainly in the course of a business, trade or profession,
the transaction will be treated as a B2B sale where legally applicable. Such sales are governed
by the applicable contract terms and business-sale legislation rather than consumer legislation.
Nothing excludes liability which cannot lawfully be excluded.
7. CONSUMER SALES
Where the purchaser is legally acting as a consumer, statutory rights remain unaffected. The
NVC 1-month warranty is an additional contractual benefit and does not replace statutory
consumer protection.
8. INSPECTION / RETURNS
NVC reserves the right, where legally permissible, to inspect any vehicle and verify the alleged
fault, mileage and condition before agreeing a repair, return, rejection, repurchase or refund.
NVC may use its own technician, an independent garage or an appropriately qualified engineer.
9. AGREED VEHICLE RETURN & MILEAGE
Where NVC agrees to take a vehicle back because faults are established as having been
present at the point of sale, NVC's contractual calculation for use of the vehicle is £0.75 per mile
travelled from the recorded mileage at delivery.
10. REFUNDS
Once a refund or agreed repurchase has been confirmed and the vehicle, keys, documents and
accessories have been returned, payment will normally be made within 7 days, using the same
payment method where practicable, subject to any applicable legal requirements.
11. PART-EXCHANGE VEHICLES
If an original transaction is reversed and a part-exchange vehicle remains in NVC's ownership
and stock, it may be returned to the customer. Where legally permissible, reasonable
preparation, repair, servicing, transport, advertising or improvement costs already incurred may
be taken into account. If it has already been sold or disposed of, the matter will be dealt with
under the original agreement and applicable law.
12. PAYMENT / OWNERSHIP
All vehicles and goods remain the property of NVC until full cleared payment has been
received, subject to applicable law and any finance-provider rights. NVC may withhold release
of a vehicle until all monies due are cleared.
13. VEHICLE DESCRIPTIONS & MILEAGE
NVC takes reasonable steps to ensure advertisements and descriptions are accurate.
Customers should confirm any feature or specification important to them before purchase.
Mileage is based on information reasonably available to NVC and will be disclosed as unverified
where appropriate.
14. CUSTOMER RESPONSIBILITIES
After delivery, the customer is responsible for normal maintenance and checks including oil,
coolant, tyres and warning messages. Reasonable steps must be taken to prevent avoidable
additional damage after a fault or warning becomes apparent.
15. CONSEQUENTIAL COSTS / FINANCE
Unless agreed in writing or required by law, the NVC contractual warranty does not cover
indirect costs such as loss of earnings, business interruption, hire vehicles, accommodation or
missed appointments. Where third-party finance is used, the customer's rights and obligations
may also be governed by the finance agreement.
16. GOVERNING LAW
These Terms and the relevant vehicle sale are governed by the laws of England and Wales,
subject to any mandatory legal rights applying to the customer.
IMPORTANT: Report warranty faults promptly and contact NVC before authorising third-party repairs. The NVC mechanical warranty is additional to
statutory rights where those rights apply.
NORTHWICH VAN CENTRE LTD | Stanley Grove, Northwich, Cheshire, CW9 7NP
Signed by Director, NVC Ltd
